是否拥有已建立起来的质量改进计划？SPC，质量循环？ 是否建立了足够的标准体系，并不时地进行不断的监控

和监督？

这些就是 MBA 们脑海里涌现出的问题类型。通过掌握本章的内容，你也可以提出正确的问题了。

需要掌握的主要词语(KEY OPERATIONS TAKEAWAYS)

Frederick Taylor-Father of“scientific”production management(Theory X)

Elton Mayo-Father of the “human relations movement” of production management(Theory Y)

Operational Problem Solving-Capacity, Scheduling, Inventory, Standards, Control

6 M's of Capacity-Manpower, Machinery, Materials, Money, Methods, Messages

Flow Diagramming-Mapping out work flows to spot efficiency opportunities

Linear Programming-Computer method of determining the optimal solutions in situations with constrained capacity

Gantt Chart-A simple project scheduling tool

Critical Path Method(CPM)-Sophisticated scheduling method for projects

Queuing Theory-Mathematical tool to make waiting lines more efficient

Inventory Types by Sate of Production-Raw materials, work in process, finished goods

Inventory Types by Reason for Holding-Pipeline, Cycle, Safety, Anticipatory, Speculative

Economic Order Quantity(EOQ)-Mathematical formula to minimize inventory costs

Material Requirements Planning(MRP)-Sophisticated operational inventory and capacity management tool

Quality Gurus-Joseph Juran, W. Edwards Deming, and Philip Crosby

Statistical Process Control(SPC)-Statistical quality control technique