DAY: 7 OPERATIONS

Byrne, John A. "Business Fads: What's In-and Out." Business Week, January 20, 1986, p.54 (CPM).

"Constructing and Using Process Control Charts," Case 9-686-118, copyright 1986 by the President and Fellows of Harvard College; all rights reserved (SPC).

Davis, Edward W. "Material Requirements Planning," Case UVAOM-279, copyright 1980 by the Darden Graduate Business School Foundation, Charlottesville, Virginia.

Freeland, James R. "Managing Inventories," Case UVA- OM-623, copyright 1987 by the Darden Graduate Business

School Foundation, Charlottesville, Virginia.

Landel, Robert D. Managing Productivity Through People: An Operations Perspective, Chapter 3. Englewood Cliffs, N.J.: Prentice - Hall, 1986; and Case UVA-OM-528, copyright

1984 by the Darden Graduate Business School Foundation, Charlottesville, Virginia (queuing theory).

"A Note on Quality: The Views of Deming, Juran and Crosby," Case 9-678-011, copyright 1986 by the President and Fellows of Harvard College; all rights reserved.

Savage, Sam L. The ABC'S of Optimization Using What's Best! Oakland, Calif.: Holden-Day, Inc., 1986, p. I-17 (linear programming example).

Smitka, Michael J. Competitive Ties: Subcontracting in the Japanese Automotive Industry. New York: Columbia University Press, 1991, p. 145 (JIT in Japan).